From:	Jenny Bailey [jbailey@discoverit.co.uk]
Sent:	06 May 2010 11:26
To:	Alaster Purchase
Subject:	FW: [IDS-12442118] Spamhaus Probleme / ISP IP Adresse blockiert -
	windsorlions.co.uk

Alaster,

If you have any problems with these instructions, I suggest you contact Verio 
support directly quoting the IDS number in the subject line.

Regards,

Jenny

-----Original Message-----
From: Robert Nelson [mailto:support@verio.co.uk]
Sent: 06 May 2010 11:15
To: jbailey@discoverit.co.uk
Subject: Re: [IDS-12442118] Spamhaus Probleme / ISP IP Adresse blockiert - 
windsorlions.co.uk

Hello Jenny,

Thank you for contacting Verio Europe customer support. 

In regards to our telephone conversation we had about spamhaus, I would just 
like to inform you what needs to be done to remove yourself from the 
blacklist. 

First you should copy and paste the error message you received from Spamhaus 
in your browser. This will take you directly to the blacklist removal site 
from spamhaus. Once you are there you should see a list of three possible 
blacklist entries (SBL, PBL, XBL/CBL). It will inform you where your Ip is 
being blacklisted. If the IP is being blacklisted in the PBL, you will simply 
need to change the smtp Port settings in your mail clients, for all mail 
accounts sending over that blacklisted network. You will need to open your 
email client (e.g. 
Outlook) and go into your email account settings. Go to where your smtp Port 
is listed and change it from 25 to 587. You will also need to activate mail 
authentication. You should have a setting that says, "My Smtp mail server 
requires authentication".
Choose the option
where you will have to authenticate using your email user Id and password.
Save these
settings, and you should be able to send mail again.

If you are listed in the XBL/CBL you will need to remove the IP from the CBL 
blacklist. To do this, you will need to click on the 'blue highlighted' 
letters 'CBL'.
This will bring you to
a new site. Simply scroll all the way to the bottom of the page and click the 
option 'Request delisting for:IP." Your IP will be set for delisting, you will 
then see a confirmation notice from CBL that it will take a couple of hours 
for the IP to be delisted. 

If you are listed in the CBL I would suggest that you scan your network for 
any viruses. It could also be that you received an infected dynamic IP and 
therefore were put on the black list, but it would still be good to double 
check.

Should you have any further questions or comments regarding this enquiry, 
please include the ticket number in the subject line in the format IDS-
*******.

Best regards,

Robert Nelson

VERIO Europe GmbH 
| Neugablonzer Str. 1 | D-93073 Neutraubling
Fon: +44 20 7767 3798 | Fax: +44 20 7900 1591
E-mail: support@verio.co.uk | Web: www.verio.co.uk Managing Director : Kiyoshi 
Maeda * Register Court : Regensburg HRB 11837 * Place of
Business: Neutraubling
------------------------------------------------------

Proprietary, privileged and/or confidential information may be contained 
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Thank you.
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